February 20, 2018

MMT Digital to provide a new digital customer experience for Translink NI customers

MMT Digital to provide a new digital customer experience for Translink NI customers

This month MMT Digital announced their latest win with Translink Northern Ireland, after a competitive pitch.

The new platform will improve how fare, journey and ticket information is served to customers across all devices and will help to simplify travel in Northern Ireland, putting the customer experience at the heart of its service.

Clare Costello, head of customer information and production at Translink, said: “Translink is delighted to have appointed MMT Digital as a long-term partner to support our digital transformation journey. An important objective of the new platform design and development is to ensure customer needs can be met now and in future; we need a flexible and extensible solution that will enable strong integration with Translink’s future ticketing system and other customer focused developments.”

Ben Rudman, chief executive and co-founder of MMT Digital, said: “Translink is an important client win for us. At MMT, we are focused on delivering the best possible commercial results for our clients to transform business performance. We relish the scale of the customer experience and technical challenge ahead for www.translink.co.uk, and the opportunity to elevate Translink’s service offering and redefine customer perception.”

The story was covered by The Drum, which you can view here